Don't read about the product.
Answer it.
This is a real VaultCX survey. Answer one question and watch your response flow through the platform — scored, themed, charted and reported, in front of you.
Interactive demonstration — simplified logic, your answers stay in your browser
How likely are you to recommend VaultCX to a colleague?
- 50
- shipped features
- 3
- delivery channels
- 18+
- analysis modules
- 9
- interface languages
Differentiators
What makes it different
Nine capabilities that most feedback tools either do not have or charge separately for.
Quota Management
DifferentiatorCap responses per answer option so respondents are gracefully closed out once a quota fills, keeping samples balanced automatically.
Answer Piping
DifferentiatorInsert a respondent's earlier answers directly into later question text by picking the source question from a dropdown.
Loop Blocks
DifferentiatorRepeat a set of questions once per item a respondent selected, with automatic personalization, randomization, and a repetition cap.
WhatsApp Campaigns
DifferentiatorNative WhatsApp distribution with approved templates, inbound reply webhooks, and delivery ticks across MSG91 and Meta Cloud API.
AI Analysis of Every Response
DifferentiatorEvery open-text answer is read by AI, receiving a sentiment score, extracted themes and keywords, a summary, a driver classification, and a risk flag.
CX Risk Center
DifferentiatorA weighted risk-scoring engine with configurable thresholds surfaces at-risk customers on a severity board so urgent cases stay visible.
Reports V2
DifferentiatorA modern reporting suite covering 18+ analysis modules from Dashboard and Diagnostics to Interactive Reports and Review Cases.
One-Click Exports
DifferentiatorGenerate polished, brand-styled PDF, PowerPoint, and Excel reports directly from live data as background jobs that notify you when ready.
True Multi-Tenancy
DifferentiatorEvery organization is fully isolated with its own data, users, branding, and configuration, suitable for enterprises and agencies running multiple brands.
The product
What it looks like
Scoring, distribution and verbatim analysis — the three surfaces a CX programme lives in day to day.
+42
Net Promoter Score
Scores that move in real time
Every response updates the metric as it lands.
Hi Priya — thanks for visiting us today. Could you rate your experience?
✓✓ Read
Sure — happy to.
The channel that actually gets replies
WhatsApp, SMS and email with per-recipient tracking.
“Delivery was late but the support team sorted it quickly.”
Every comment read, not sampled
Sentiment, themes and risk on all open text.
The platform
Six modules, one platform
Survey Builder
Build NPS, CSAT and CES surveys with branching logic, answer piping, loop blocks and quota control — in any language.
14 features →
Distribution & Campaigns
Reach customers by email, SMS and WhatsApp with tokenized links, scheduling, reminders and full delivery tracking.
10 features →
AI & Customer Intelligence
Every open-text response is read by AI — sentiment, themes, drivers and risk flags, with tickets raised automatically.
5 features →
Reports & Analytics
18+ analysis modules, live dashboards, crosstabs, SPSS-style statistics and one-click PDF, PowerPoint and Excel exports.
12 features →
Platform, Security & Administration
True multi-tenancy, granular RBAC, audit logs, plan-based feature gating and a platform admin console.
7 features →
Global & Multilingual
Nine interface languages across every screen, and unlimited survey languages chosen by the respondent.
2 features →
Start free. Nothing held back.
The trial plan includes 1,000 messages a year and the complete feature set — every module, every channel, every report.