Skip to content
VaultCX
Customer Experience Platform

Don't read about the product.
Answer it.

This is a real VaultCX survey. Answer one question and watch your response flow through the platform — scored, themed, charted and reported, in front of you.

Interactive demonstration — simplified logic, your answers stay in your browser

How likely are you to recommend VaultCX to a colleague?

Which areas matter most to you?
50
shipped features
3
delivery channels
18+
analysis modules
9
interface languages

Differentiators

What makes it different

Nine capabilities that most feedback tools either do not have or charge separately for.

Quota Management

Differentiator

Cap responses per answer option so respondents are gracefully closed out once a quota fills, keeping samples balanced automatically.

Answer Piping

Differentiator

Insert a respondent's earlier answers directly into later question text by picking the source question from a dropdown.

Loop Blocks

Differentiator

Repeat a set of questions once per item a respondent selected, with automatic personalization, randomization, and a repetition cap.

WhatsApp Campaigns

Differentiator

Native WhatsApp distribution with approved templates, inbound reply webhooks, and delivery ticks across MSG91 and Meta Cloud API.

AI Analysis of Every Response

Differentiator

Every open-text answer is read by AI, receiving a sentiment score, extracted themes and keywords, a summary, a driver classification, and a risk flag.

CX Risk Center

Differentiator

A weighted risk-scoring engine with configurable thresholds surfaces at-risk customers on a severity board so urgent cases stay visible.

Reports V2

Differentiator

A modern reporting suite covering 18+ analysis modules from Dashboard and Diagnostics to Interactive Reports and Review Cases.

One-Click Exports

Differentiator

Generate polished, brand-styled PDF, PowerPoint, and Excel reports directly from live data as background jobs that notify you when ready.

True Multi-Tenancy

Differentiator

Every organization is fully isolated with its own data, users, branding, and configuration, suitable for enterprises and agencies running multiple brands.

The product

What it looks like

Scoring, distribution and verbatim analysis — the three surfaces a CX programme lives in day to day.

Scores that move in real time

Every response updates the metric as it lands.

The channel that actually gets replies

WhatsApp, SMS and email with per-recipient tracking.

Every comment read, not sampled

Sentiment, themes and risk on all open text.

Start free. Nothing held back.

The trial plan includes 1,000 messages a year and the complete feature set — every module, every channel, every report.