Sales and service satisfaction, dealer by dealer
Reach customers on WhatsApp where response rates are highest, ask separately about sales and service journeys, and give every dealer principal their own view of the numbers.
Response rate is the whole game
Automotive CX programmes live or die on how many customers reply after a service visit. WhatsApp typically achieves the highest open and response rates of any channel, and VaultCX supports it natively with approved templates and delivery ticks.
Every recipient gets a personal tokenized link, so the response attaches to the right customer and vehicle record with no login step.
Reporting that a dealer network can actually use
Comparison and crosstab analysis put dealers side by side, and scheduled digests email each stakeholder their report on a set cadence without anyone exporting anything.
What this industry uses most
WhatsApp Campaigns
DifferentiatorNative WhatsApp distribution with approved templates, inbound reply webhooks, and delivery ticks across MSG91 and Meta Cloud API.
Reports V2
DifferentiatorA modern reporting suite covering 18+ analysis modules from Dashboard and Diagnostics to Interactive Reports and Review Cases.
Personal Tokenized Links
Every recipient gets a unique, secure survey link so responses are tied to the right contact automatically, with no login required.
Start free. Nothing held back.
The trial plan includes 1,000 messages a year and the complete feature set — every module, every channel, every report.