AI & customer intelligence
Every response read. Not a sample.
Each open-text answer receives a sentiment score, extracted themes and keywords, a written summary, a driver classification and a risk flag — processed in the background at scale, with your team notified as insight lands.
Interactive demonstration — a simplified scorer, not the production model
- Sentiment
- negative
- Score
- -0.67
- Themes
- delivery, support
In the product, a response this negative raises a ticket automatically.
AI Analysis of Every Response
Every open-text answer is read by AI - not a sample. Each response receives a sentiment score (-1 to +1), extracted themes and keywords, a written summary, a driver classification, and a risk flag. Works with leading AI providers and is configurable per platform.
Background Processing & Notifications
AI analysis runs as background jobs at scale; your team is notified as insight lands - no waiting, no manual triggering.
“Delivery was late but the support team sorted it quickly.”
Verbatim Intelligence
Explore all open-text feedback in one place: filter by sentiment and theme, visualize with a word cloud, and export to CSV for further analysis.
Generated from live data — ready in 40s
CX Risk Center
A weighted risk-scoring engine with organization-configurable thresholds surfaces at-risk customers on a severity board - so the most urgent cases are always visible first.
“Delivery was late but the support team sorted it quickly.”
Automatic Ticket Generation
Strongly negative responses automatically raise a ticket for follow-up, closing the loop between feedback and action. Tickets are managed inside the platform with their own workflow.
From verbatim to action, without a human triage step
Strongly negative responses raise a ticket automatically, so the loop between feedback and follow-up closes inside the platform rather than in someone’s inbox.
The CX Risk Center applies a weighted scoring engine with thresholds your organisation configures, and surfaces at-risk customers on a severity board — the most urgent cases stay at the top without anyone maintaining a list.
Start free. Nothing held back.
The trial plan includes 1,000 messages a year and the complete feature set — every module, every channel, every report.