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VaultCX

Distribution & campaigns

Three channels, one campaign engine, every status tracked

Send by email, SMS or WhatsApp under your own sender identity. Every recipient moves through a tracked lifecycle — pending, queued, sent, delivered, opened, started, completed — with failures, bounces and quota-exceeded handled explicitly.

Interactive demonstration

Hi Priya — thanks for visiting us today. Could you rate your experience? It takes 30 seconds.

Queued

  1. Queued
  2. Sent
  3. Delivered
  4. Read

Every recipient is tracked through this lifecycle, plus failed, bounced and quota-exceeded — so you always know why someone did not respond.

Email Campaigns

Send branded survey invitations by email with your own from-name, footer and support address. Delivery, opens, starts and completions are tracked per recipient.

SMS Campaigns

Reach customers by text message with a per-company SMS sender ID. Each organization configures its own provider credentials (securely encrypted), so your messages arrive under your brand.

WhatsApp Campaigns

Native WhatsApp distribution with approved message templates, a built-in template editor, inbound reply webhooks, and delivery ticks (sent / delivered / read). Supports MSG91 and Meta Cloud API providers. WhatsApp typically achieves the highest open and response rates of any channel.

Campaign Scheduling

Launch now or schedule for later - the platform automatically fires due campaigns at the set time.

Reminders & Retry

Automatically identify non-responders and nudge them, retry failed deliveries per recipient, and re-blast a campaign to boost completion rates.

Embeddable Web Widget

Drop a lightweight script onto any website or portal to collect feedback in-page - no redirect needed.

Full Campaign Lifecycle Control

Launch, pause, resume, and archive campaigns at any time. Every recipient's status is tracked end-to-end: pending -> queued -> sent -> delivered -> opened -> started -> completed (with failed, bounced, and quota-exceeded handled explicitly).

Contact Management

A built-in audience database with create/edit, CSV import and export, and custom fields per contact. Personally identifiable information is encrypted at rest.

Smart Contact Groups

Organize audiences into static lists or dynamic rule-based groups (e.g. "all contacts where city = Jakarta") that update automatically as your contact data changes.

The channel matters more than the questionnaire

WhatsApp consistently outperforms email on open and response rates, and VaultCX supports it natively — approved templates, a built-in template editor, inbound reply webhooks and delivery ticks, through MSG91 or the Meta Cloud API.

Every recipient gets a personal tokenized link, so responses attach to the right contact with no login step, and reminders can target exactly the non-responders.

Start free. Nothing held back.

The trial plan includes 1,000 messages a year and the complete feature set — every module, every channel, every report.

Start free trial Book a demo