The whole platform, feature by feature

Build any style of survey with NPS, CSAT, CES, ratings, choice, matrix, file upload, open text, and dedicated welcome/thank-you screens.

Show, skip, or route questions based on earlier answers using CX-specific conditions like NPS segment or file uploaded.

Launch in minutes with professionally structured templates, plus save your own surveys as reusable company templates.

Translate any survey into any language, with no fixed language list, and respondents pick their language on the survey page.

Apply your logo, colors, and sender identity, and choose light, dark, or a fully custom survey theme.

Embed images and video at the survey or question level, with support for YouTube, Vimeo, and direct file links.

Cap responses per answer option so respondents are gracefully closed out once a quota fills, keeping samples balanced automatically.

Edit safely in draft while the published version keeps collecting, with full respondent preview and version-wise reporting.

Matrix ranking mode, free-text "Other" options, exclusive "None of the above" choices, and per-question file-attachment rules.

Insert a respondent's earlier answers directly into later question text by picking the source question from a dropdown.

Repeat a set of questions once per item a respondent selected, with automatic personalization, randomization, and a repetition cap.

Restrict numeric answers to a valid range, and optionally screen out and terminate respondents who fall outside it.

Randomize the display order of answer choices to remove order bias and discourage straight-lining.

Import existing response data from CSV/Excel with validation and a staging-backed review step before it joins your reports.

Send branded survey invitations by email with your own from-name and footer, tracking delivery, opens, starts and completions.

Reach customers by text message with a per-company sender ID and each organization's own encrypted provider credentials.

Native WhatsApp distribution with approved templates, inbound reply webhooks, and delivery ticks across MSG91 and Meta Cloud API.

Launch a campaign now or schedule it for later, with the platform automatically firing due campaigns at the set time.

Automatically identify non-responders and nudge them, retry failed deliveries, and re-blast a campaign to boost completion rates.

Every recipient gets a unique, secure survey link so responses are tied to the right contact automatically, with no login required.

Drop a lightweight script onto any website or portal to collect feedback in-page, with no redirect needed.

Launch, pause, resume, and archive campaigns any time, with each recipient's status tracked end-to-end from pending to completed.

A built-in audience database with create/edit, CSV import and export, custom fields, and encrypted personally identifiable information.

Organize audiences into static lists or dynamic rule-based groups that update automatically as contact data changes.

Every open-text answer is read by AI, receiving a sentiment score, extracted themes and keywords, a summary, a driver classification, and a risk flag.

AI analysis runs as background jobs at scale, notifying your team as insight lands with no waiting or manual triggering.

Explore all open-text feedback in one place, filtering by sentiment and theme, visualizing with a word cloud, and exporting to CSV.

A weighted risk-scoring engine with configurable thresholds surfaces at-risk customers on a severity board so urgent cases stay visible.

Strongly negative responses automatically raise a ticket for follow-up, closing the loop between feedback and action.

A modern reporting suite covering 18+ analysis modules from Dashboard and Diagnostics to Interactive Reports and Review Cases.

Interactive bar, pie, line and trend charts with filtering, showing results move in real time as responses arrive.

Auto-written, per-question insight cards that explain what the numbers mean, including open-ended statistics.

Cross-tabulate any two questions and compare segments, campaigns, or survey versions side-by-side.

Break results down by location and track sentiment trends across the whole response base.

Review, edit, and remove suspect responses through a staged workflow, and import external datasets with column mapping and validation.

Analyst-style descriptive statistics with top/bottom boxes, plus SPSS syntax generation for teams continuing analysis in SPSS.

Generate polished, brand-styled PDF, PowerPoint, and Excel reports directly from live data as background jobs that notify you when ready.

Email chosen reports to chosen recipients on a daily, weekly, or monthly cadence, with a run-now test and a sent log.

For loop-block surveys, results break down by entity alongside the combined roll-up, with a dedicated Loop Analysis sheet in Excel exports.

A drag-and-drop interactive dashboard view with server-saved layouts, so the exec view you build is there every time you return.

The original Campaign, Delivery, Verbatim and Risk report suite stays available alongside Reports V2.

Every organization is fully isolated with its own data, users, branding, and configuration, suitable for enterprises and agencies running multiple brands.

Granular role-based access control with a roles editor, email invitations, and last-owner protection so an organization can never be locked out.

Every significant action is recorded, who did what and when, supporting governance and compliance reviews.

Channels and features unlock by subscription plan, with message usage metered and enforced automatically and clear quota-exceeded handling.

Central administration of organizations, subscription plans, per-organization WhatsApp configuration, and platform-level AI configuration.

Slack notifications, SMTP email, outbound webhooks, WhatsApp providers, and Zoho Books for billing reconciliation, each with a test endpoint.

An in-app notification center for job completions and alerts, plus guided product tours localized in every interface language.

The full application interface is available in nine languages, covering every screen and every module.

Survey content is translatable into any locale independently of the interface languages, with respondents picking their language on the survey page.