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VaultCX

Reporting & analytics

Analyst-grade reporting, and a deck your director can present

Reports V2 spans dashboards, key questions, diagnostics, delivery analytics, comparison, crosstab, geography, sentiment, SPSS-style statistics, data cleaning, quota monitoring and version-wise analysis — with brand-styled exports generated straight from live data.

Interactive demonstration — 240 synthetic responses

passivepromoterdetractorTotal
Email33(44%)28(37%)14(19%)75
SMS25(32%)35(44%)19(24%)79
WhatsApp26(30%)37(43%)23(27%)86

Reports V2

A modern reporting suite covering: Dashboard, Key Questions, Diagnostics, Delivery Analytics, Comparison, Crosstab, Geography, Sentiment, SPSS-style Statistics, Data Cleaning, Quota Monitoring, Version-wise Analysis, Custom Reports, Overflow Review, Interactive Reports, Import Wizard, Mapped Import, and Review Cases.

Live Visual Dashboards

Interactive bar, pie, line and trend charts with filtering - see results move in real time as responses arrive.

Insight Summaries

Auto-written, per-question insight cards that explain what the numbers mean - including open-ended statistics - so stakeholders get the story, not just the chart.

Crosstab & Comparison Analysis

Cross-tabulate any two questions, compare segments, campaigns, or survey versions side-by-side.

Geography & Sentiment Reports

Break results down by location, and track sentiment trends across the whole response base.

Data Cleaning & Import Wizard

Review, edit, and remove suspect responses with a staged, validated workflow; import external datasets with column mapping and blocking answer-validation so bad data never reaches your reports.

SPSS-Style Statistics

Descriptive statistics (distributions, means, top/bottom boxes) presented analyst-style, plus SPSS syntax generation for teams that continue analysis in SPSS.

One-Click Exports

Generate polished, brand-styled reports directly from live data: full campaign decks in PPTX with native charts, formatted Excel workbooks, and executive PDF reports. Long exports run as background jobs and notify you when ready.

Scheduled Report Digests

Email chosen reports to chosen recipients on a daily, weekly, or monthly cadence - with a run-now test and a sent log. Reporting that does itself.

Loop & Entity-Level Reporting

For surveys using loop blocks, results break down by entity - e.g. Motor Insurance avg 4.5 vs Health Insurance avg 3.0 - alongside the combined roll-up. A dedicated Loop Analysis sheet appears in Excel exports, with per-entity comparison tables and slides in the PDF and PowerPoint reports.

Interactive Reports

A drag-and-drop interactive dashboard view with server-saved layouts - build the exec view once, and it's there every time you return.

Legacy Report Suite Included

Campaign Reports, Delivery Analytics, Response Analytics, Verbatim Intelligence, CX Risk Center and Scheduled Reports remain available alongside Reports V2.

Reporting that does itself

Scheduled digests email chosen reports to chosen recipients daily, weekly or monthly, with a run-now test and a sent log.

For surveys using loop blocks, results break down per entity alongside the combined roll-up — a dedicated Loop Analysis sheet in Excel, and per-entity comparison tables and slides in the PDF and PowerPoint decks.

Start free. Nothing held back.

The trial plan includes 1,000 messages a year and the complete feature set — every module, every channel, every report.