Terms of Service

Agreement

These terms govern access to and use of the VaultCX platform. By creating an account or using the service, the customer organisation agrees to them.

Subscriptions and metering

Access is provided under a subscription tier. Each tier includes an annual message allowance; usage is metered and enforced automatically, and sends are declined once the allowance is exhausted. Tiers may be changed during a term, and existing surveys, contacts and reports carry over.

Customer data and ownership

The customer organisation retains all rights in the contact records and survey responses it uploads or collects. VaultCX processes that data solely to provide the service.

Acceptable use

The service may not be used to send unsolicited messages in breach of applicable communications law, to collect data without a lawful basis, or to attempt to access another organisation’s isolated workspace.

Availability and support

Service availability commitments and support response targets must be stated here before publication.

Limitation of liability

Liability limits, warranty disclaimers and indemnities must be drafted by counsel and inserted here before publication.

Termination

Termination rights for both parties, notice periods, and the data export and deletion process on termination must be stated here before publication.

Governing law

The governing jurisdiction must be stated here before publication.